At a glance
What you need to know about Fashion One’s Privacy Policy
Fashion One (Europe) N.V. (hereinafter referred to as “Fashion One”,
“we”, “us” or “our”) aims to be recognised as a trusted media
brand by its viewers, members, employees and partners. We are aware that today’s digital
technologies can be intrusive, and that the protection of personal data is a defining challenge
for any organisation that handles a growing volume of information about its audience. Fashion
One (Europe) B.V. has made the following clear and firm commitments in respect of personal data
and the private life of our viewers and members:
Security
of personal data through reliable processing and secure storage.
Control
so you can review and decide how your personal data is used.
Transparency
about how your data is handled at every stage of our relationship.
Support
to help our audience better protect and manage their personal data.
What personal data do we collect?
When you create a Fashion One account, subscribe to a service or contact us, we will collect
personal information such as your name, postal address, email address, date of birth and, where
applicable, payment details. This information may be collected through our website, our mobile
applications, our customer service or in the context of a paid subscription.
When you watch our channels or use our digital services, Fashion One records technical and
usage information for each session, including device identifiers, the date and duration of your
session, the volume of data exchanged, the programmes or pages you accessed and the network you
used to connect.
During the contract Fashion One will collect the customer’s payment information, payment
or renewal history, and we will keep a record of your contacts with our customer service. We
may complete this customer information with demographic data provided by reputable commercial
partners.
All collected information is stored and managed in systems controlled by
Fashion One (Europe) N.V., our European operating entity.
Confidentiality of your communications
Fashion One staff and partners have no access to the content of private communications you may
exchange through our platforms (such as direct messages, comments shared in private channels or
correspondence with our customer service). This information is protected by applicable secrecy
of communications laws. Where such information transits our systems, it is encrypted for the
time strictly necessary to process the communication.
Calls to Fashion One customer service may be recorded to monitor the quality of our service and
may be used as evidence in the event of a commercial dispute.
How Fashion One uses your data
Fashion One uses the personal data of its members and viewers to provide the services they have
subscribed to and to offer experiences tailored to their interests. In particular Fashion One
uses personal information:
- to invoice the services used by the customer;
- for direct marketing, in order to inform you of related or new Fashion One products,
programmes and changes to existing services;
- to send this information by post, email, SMS, push notification or via our customer
service;
- to operate the Fashion One loyalty programme and grant members different kinds of
advantages, previews and gifts;
- to define audience segmentation for editorial and commercial purposes.
For its direct marketing actions, Fashion One complies with applicable codes of conduct of the
relevant national Direct Marketing Associations.
Anonymous and aggregated viewing and traffic data is used to analyse audience behaviour on our
channels and platforms and to optimise our services.
Can I object to the use of my data for direct marketing?
You may opt out of Fashion One’s direct marketing or loyalty campaigns at any time from
the “Edit Account” area of your customer zone on
fashionone.be, or by contacting our customer service.
If you do not wish to receive any commercial calls, you may register your phone number(s) on
the relevant national “do-not-call” register applicable in your country of
residence.
How is your data protected?
- Fashion One implements security measures appropriate to the sensitivity of your personal
data, in order to protect it against malicious intrusion, loss, alteration or disclosure to
unauthorised third parties.
- Access to our information systems is granted only to those individuals who need it to
perform their role.
- Fashion One trains its employees on the protection of personal data made available to them
in the course of their duties, and ensures that they comply with the rules in force and the
ethics of the company.
- We perform regular controls and audits to verify the correct operational application of
these rules.
- Fashion One requires its suppliers and subcontractors to comply with its principles of
security.
How long is your data kept?
- Personal data of the customer is kept for 10 years after termination of the contract for
legal reasons.
- Traffic and viewing information is retained for 36 months.
- Customer invoice data is archived for 8 years for fiscal reasons.
Is your personal data shared with third parties?
- Fashion One does not share the personal data of its customers with commercial business
partners for their own marketing purposes.
- Fashion One has outsourced certain activities. The relevant partners have limited access to
personal information, strictly within the scope of those outsourced activities and under
Fashion One’s control. Some of these activities are performed outside the European
Economic Area but remain secured in accordance with Fashion One’s standards.
- Where you have agreed to the publication of your contact information in any public
directory, this information may be shared with the relevant directory provider. You can
revoke that consent at any time via your customer zone or by contacting customer service. It
may take some time before your request becomes effective.
- As legally required, Fashion One will communicate personal information at the request of
the judicial authorities in the context of a judicial investigation.
Your rights as a viewer or member
- You can at any time verify and change your preferences (for example, your
commercial-communication settings) via your customer zone or by contacting customer service.
- You have the right to request an overview of the personal data Fashion One has collected
about you, by sending a dated and signed request — together with a copy of your
identity document — to Fashion One (Europe) N.V., Legal Department, at the address
listed at the end of this policy, or by emailing privacy@fashionone.be.
- You may correct your personal information at any time via your customer zone or by
contacting customer service.
And what about the Fashion One websites and apps?
Fashion One records the personal data communicated to it via the site
fashionone.be (the “Site”) in databases that
belong to it. This data may be used for commercial actions, for the delivery and invoicing of
services, for the management and provision of information, for the processing of requests
submitted via the Site (including applications), for market studies, for marketing and for
offering other goods or services.
Fashion One may engage third parties to perform market studies, marketing or direct marketing
actions, or specific services through subcontracting or cooperation contracts. Fashion One
communicates the personal data provided via the Site to these third parties only to the extent
necessary for the performance of the assignments entrusted to them, and only for the purposes
of such performance.
When accessing the Site over the Internet and when communicating any personal information, the
communication is protected by proven and powerful encryption technologies.
Is Fashion One using cookies?
The Site uses cookies and similar technologies. A cookie is a small file (with a randomly
chosen alphanumeric combination) that the server sends to your browser and which is afterwards
stored on your device. Some cookies remember your language and regional preferences so that you
don’t have to set them every time you visit; others, which work only during a single
session, simplify navigation across our partner sites accessible via the Site, so that you
don’t need to identify yourself again.
No Fashion One cookie contains information through which you can be contacted by telephone,
email or postal mail. You can configure your browser to notify you each time a cookie is
prepared, or to prevent cookies from being placed. For more information about how Fashion One
uses cookies, please see our cookie notice on
fashionone.be.
Changes to this policy
Each change to the Fashion One data-protection policy will be published on this page, allowing
our viewers and members to remain informed about the personal data collected by Fashion One and
the purposes for which that data is used.